Terms and Conditions

Definitions

Unless otherwise defined elsewhere in this Privacy Policy, the following definitions apply.

“Baker Tubulars,” “Company,” “we,” “our,” and “us” mean Baker Tubulars, together with its affiliates, successors, assigns, employees, contractors, representatives, and authorized agents, where applicable.

“Website” means https://www.bakertubulars.com, including all webpages, subdomains, forms, calculators, downloadable resources, software, applications, digital services, and functionality owned or operated by Baker Tubulars.

“Terms and Conditions” mean the Baker Tubulars Terms and Conditions, as amended from time to time.

“Privacy Policy” means this Privacy Policy, as amended from time to time.

“Products” mean new and used Oil Country Tubular Goods (OCTG), tubing, casing, drill pipe, line pipe, structural pipe, HDPE/poly pipe, and other industrial products offered, sourced, or supplied by Baker Tubulars.

“Services” mean all products, quoting services, customer support, logistics coordination, educational resources, calculators, downloadable resources, communications, and other services made available by Baker Tubulars through the Website or in the ordinary course of business.

“Content” means all text, graphics, logos, trademarks, service marks, images, photographs, videos, software, source code, JavaScript, databases, calculators, downloadable materials, documents, blog articles, marketing materials, AI-assisted content, and other information appearing on or made available through the Website.

“User,” “you,” and “your” mean any individual or entity accessing or using the Website.

“Customer” means any individual, business, governmental entity, or organization requesting information, quotations, Products, or Services from Baker Tubulars.

“Inquiry” means any request, communication, quote request, contact form submission, email, telephone call, uploaded document, or other communication submitted to Baker Tubulars.

“Submission” means any information, files, specifications, drawings, photographs, purchase requirements, messages, or other materials voluntarily submitted to Baker Tubulars.

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an identified or identifiable individual, as defined by applicable privacy laws.

“Business Information” means commercial information relating to companies, projects, purchasing requirements, specifications, inventory requests, quotations, communications, products, or other business-related matters that may or may not constitute Personal Information under applicable law.

“Electronic Communications” mean emails, online forms, CRM communications, marketing communications, newsletters, text messages (where applicable), electronic acknowledgements, electronic signatures, and other digital communications between you and Baker Tubulars.

“Customer Relationship Management (CRM) System” means any software platform used by Baker Tubulars to organize, manage, track, store, and maintain customer inquiries, communications, quotations, sales activities, customer relationships, and related business records.

“Marketing Platform” means any software or communication service used by Baker Tubulars to distribute newsletters, product announcements, educational content, follow-up communications, marketing campaigns, customer relationship communications, or other lawful business communications.

“Third-Party Service Provider” means any company or organization engaged by Baker Tubulars to assist in operating the Website or conducting business operations, including hosting providers, cloud providers, communication providers, analytics providers, customer relationship management providers, marketing platforms, security providers, artificial intelligence providers, payment processors, accessibility providers, and similar service providers.

“Cookies” include cookies, pixels, web beacons, tags, scripts, local storage, browser storage, session identifiers, and similar technologies used to recognize browsers, improve Website functionality, analyze Website performance, support security, personalize user experience, and conduct legitimate business operations.

“Artificial Intelligence” or “AI” mean artificial intelligence systems, machine learning technologies, large language models, automation tools, or similar technologies used by Baker Tubulars to assist in Website content creation, customer communications, internal operations, marketing, organization, analytics, or other legitimate business purposes.

“AI-Assisted Content” means Website Content or business communications that have been created, drafted, edited, summarized, enhanced, organized, or otherwise assisted through the use of Artificial Intelligence and subsequently reviewed, selected, or published by Baker Tubulars.

“Applicable Law” means all applicable federal, state, provincial, territorial, local, and international laws, regulations, ordinances, governmental requirements, and legally binding rules relating to privacy, data protection, consumer protection, electronic communications, cybersecurity, or related matters.

Unless the context requires otherwise, words used in the singular include the plural, words used in the plural include the singular, and references to one gender include all genders.

1. Introduction

Welcome to Baker Tubulars and https://www.bakertubulars.com (the “Website”). These Terms of Use (“Terms”) govern your access to and use of the Website, including all content, features, functionality, products, services, forms, calculators, downloadable materials, communications, and other resources made available through the Website.

Throughout these Terms:

• “Baker Tubulars,” “Company,” “we,” “our,” and “us” refer to Baker Tubulars, its affiliates, successors, assigns, employees, contractors, representatives, and authorized agents where applicable.
• “Website” means https://www.bakertubulars.com, including all associated webpages, subdomains, online services, applications, downloadable resources, forms, calculators, software, and digital content operated by Baker Tubulars.
• “User,” “you,” and “your” refer to any individual or entity accessing, browsing, or using the Website.
• “Services” include all products, quoting services, customer support, educational resources, calculators, downloadable content, communications, marketing materials, logistics coordination, and other services offered through the Website.
• “Products” include new and used Oil Country Tubular Goods (OCTG), tubing, casing, drill pipe, line pipe, structural pipe, HDPE/poly pipe, and related industrial products offered by Baker Tubulars.

These Terms constitute a legally binding agreement between you and Baker Tubulars. By accessing, browsing, or using the Website, submitting information through any form, communicating with Baker Tubulars by email or telephone, requesting a quotation, uploading documents, or otherwise interacting with the Website or our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree with these Terms, you should discontinue use of the Website immediately.

Baker Tubulars is a business-to-business supplier serving customers throughout the United States and Canada. While individual consumers may access the Website, the information, products, and Services are primarily intended for commercial, industrial, agricultural, energy, infrastructure, governmental, and institutional customers.

Nothing on this Website creates a partnership, joint venture, agency relationship, employment relationship, franchise, or fiduciary relationship between you and Baker Tubulars. Your use of the Website does not create any contractual obligation for Baker Tubulars to provide products, pricing, quotations, credit, financing, transportation, or other Services unless expressly agreed to in a separate written agreement executed by an authorized representative of Baker Tubulars.

These Terms apply to all visitors, users, customers, prospective customers, vendors, contractors, referral partners, and any other person or entity accessing or using the Website, regardless of the method of access or device used.

Baker Tubulars reserves all rights not expressly granted under these Terms.

2. Acceptance of Terms

Your access to and use of the Website is conditioned upon your acceptance of these Terms. By accessing, browsing, using, or interacting with the Website in any manner, you agree to be legally bound by these Terms and our Privacy Policy, as they may be amended from time to time.

Your acceptance of these Terms occurs whenever you:

• Visit or browse the Website.
• View or download content from the Website.
• Submit a contact form, quote request, employment inquiry, or any other online form.
• Contact Baker Tubulars by email, telephone, text message (where applicable), or other electronic means.
• Upload files, specifications, drawings, spreadsheets, purchase requirements, or other documents.
• Request information regarding products or services.
• Subscribe to newsletters, product updates, or other communications.
• Use any calculator, tool, downloadable resource, or interactive feature available through the Website.
• Otherwise interact with Baker Tubulars through the Website or any services made available through it.

If you are using the Website on behalf of a corporation, partnership, limited liability company, governmental entity, nonprofit organization, or other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. In such cases, the terms “you” and “your” refer both to you individually and to the entity you represent.

If you do not have such authority, you must not use the Website on behalf of that organization.

You further represent and warrant that:

• You are at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater.
• You have the legal capacity to enter into binding agreements.
• All information you provide to Baker Tubulars is accurate, complete, and current to the best of your knowledge.
• You will update your information if it materially changes while you are communicating with Baker Tubulars.

Baker Tubulars may modify these Terms at any time, in its sole discretion. Updated Terms will become effective upon posting to the Website unless otherwise stated. The “Last Updated” date appearing on these Terms reflects the most recent revision.

Your continued access to or use of the Website after revised Terms have been posted constitutes your acceptance of those revisions. If you do not agree to any revised Terms, your sole remedy is to discontinue using the Website.

Certain products, services, promotions, quotations, purchase orders, invoices, credit applications, vendor agreements, or other transactions may be governed by separate written agreements. In the event of a conflict between these Terms and a separately executed written agreement signed by an authorized representative of Baker Tubulars, the written agreement shall control solely with respect to the subject matter of that agreement.

Nothing contained on the Website shall be interpreted as creating an obligation for Baker Tubulars to provide products, issue quotations, accept purchase orders, extend credit, reserve inventory, or enter into any business relationship unless Baker Tubulars expressly agrees to do so in writing.

Baker Tubulars reserves the right, at its sole discretion and without prior notice, to refuse service, decline inquiries, reject quote requests, limit access to portions of the Website, suspend communications, or terminate access to the Website for any lawful reason, including suspected fraud, abuse, misuse of the Website, security concerns, or violations of these Terms.

3. Eligibility

The Website is intended for use by individuals and organizations that are legally permitted to enter into binding agreements under applicable law. By accessing or using the Website, you represent and warrant that you satisfy the eligibility requirements set forth in this section.

3.1 Minimum Age Requirement

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction (whichever is greater), to use the Website, submit information, request quotations, communicate with Baker Tubulars, or otherwise engage with our Services.

The Website is not directed toward children under the age of thirteen (13), and Baker Tubulars does not knowingly solicit or collect personal information directly from children. Additional information regarding children’s privacy is provided in the Privacy Policy.

3.2 Authority to Act

If you use the Website on behalf of a business, employer, government agency, contractor, nonprofit organization, partnership, corporation, limited liability company, or other legal entity, you represent and warrant that:

• You are authorized to act on behalf of that entity.
• You have authority to request quotations, submit inquiries, exchange information, and otherwise bind the entity with respect to your use of the Website.
• The entity accepts responsibility for your actions taken through the Website.

Baker Tubulars may rely upon these representations without independently verifying your authority.

3.3 Business Use

The Website is designed primarily for commercial and business purposes, including the purchase, sale, sourcing, transportation, logistics, and distribution of industrial pipe products and related services.

Although individuals may access the Website, Baker Tubulars reserves the right to prioritize commercial inquiries and may decline requests that are outside the normal scope of its business.

3.4 Geographic Eligibility

Baker Tubulars primarily serves customers located throughout the United States and Canada.

Users accessing the Website from other countries may browse publicly available information; however:

• Baker Tubulars generally does not directly conduct business outside North America.
• International inquiries may be referred to trusted third-party partners.
• Such referrals are governed by separate terms between the customer and the referral partner.
• Baker Tubulars makes no representation that the Website, its content, products, or Services are appropriate, lawful, or available in every jurisdiction.

Users accessing the Website from outside the United States or Canada do so voluntarily and are solely responsible for complying with all applicable laws, regulations, import requirements, export restrictions, sanctions, and local legal requirements within their jurisdiction.

3.5 Accuracy of Information

As a condition of using the Website, you agree to provide information that is accurate, truthful, current, and complete.

This includes, where applicable:

• Your name
• Company name
• Contact information
• Delivery location
• Product specifications
• Purchase requirements
• Uploaded documents
• Any other information submitted to Baker Tubulars

Providing false, misleading, incomplete, fraudulent, or impersonated information may result in Baker Tubulars refusing service, canceling communications, rejecting quote requests, terminating access to the Website, or taking other actions permitted by applicable law.

3.6 Right to Refuse Service

Baker Tubulars reserves the right, in its sole discretion and to the fullest extent permitted by law, to refuse access to the Website or decline to provide products or Services to any person or entity for any lawful reason, including but not limited to:

• Suspected fraud or identity misrepresentation.
• Violation of these Terms.
• Abuse of the Website or its resources.
• Security concerns.
• Requests involving prohibited or unlawful activities.
• Export control or sanctions concerns.
• Inability to verify requested information.
• Circumstances in which fulfilling the request would violate applicable law or create an unreasonable business or operational risk.

Nothing in these Terms obligates Baker Tubulars to accept every inquiry, issue a quotation, reserve inventory, enter into negotiations, extend credit, or establish a business relationship with any person or entity.

4. Changes to These Terms

Baker Tubulars reserves the right to modify, revise, update, replace, or discontinue these Terms, in whole or in part, at any time and for any reason, in its sole discretion and to the fullest extent permitted by applicable law.

Changes may be made to reflect, among other things:

• Changes in applicable laws or regulations.
• New or modified products or Services.
• Changes in business operations or sales practices.
• Updates to technology, software, or website functionality.
• Security improvements.
• Changes to privacy practices.
• Industry standards or best practices.
• Court decisions or regulatory guidance.
• Operational or business needs.

Unless otherwise required by applicable law, revised Terms become effective immediately upon posting to the Website. The “Last Updated” date at the beginning or end of these Terms will indicate the effective date of the most recent revision.

Baker Tubulars is not obligated to provide individual notice of changes by email, telephone, postal mail, text message, or any other method. It is your responsibility to review these Terms periodically to remain informed of any updates.

Your continued use of the Website after revised Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to any modification, your sole and exclusive remedy is to discontinue using the Website.

No employee, sales representative, contractor, distributor, referral partner, or other representative of Baker Tubulars has authority to modify these Terms through oral statements, emails, text messages, marketing materials, or other informal communications unless the modification is contained in a written agreement signed by an authorized officer of Baker Tubulars.

If any provision of these Terms is determined by a court or arbitrator to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the fullest extent permitted by applicable law.

These Terms may only be modified in writing by Baker Tubulars. No course of dealing, prior communications, or failure to enforce any provision shall constitute a modification or waiver of these Terms.

If Baker Tubulars introduces new products, features, calculators, online tools, downloadable resources, customer portals, communication methods, artificial intelligence features, or other Website functionality, your use of those additions will also be governed by these Terms unless separate terms are expressly provided.

5. Website Availability

Baker Tubulars strives to maintain a reliable, secure, and accessible Website; however, we do not guarantee that the Website or any portion of it will be available at all times or operate without interruption, delay, or error.

The Website is provided on an “as available” basis. Access may be temporarily or permanently interrupted due to scheduled maintenance, software updates, hardware failures, internet outages, cyber incidents, security measures, third-party service interruptions, or events beyond our reasonable control.

Baker Tubulars reserves the right, at any time and without prior notice, to:

• Modify, redesign, or update the Website.
• Add, remove, suspend, or discontinue pages, products, features, tools, calculators, downloads, forms, or functionality.
• Correct errors, inaccuracies, or omissions.
• Restrict access to portions of the Website.
• Temporarily suspend the Website for maintenance, upgrades, security, or operational reasons.
• Permanently discontinue any portion of the Website or its Services.

We make reasonable efforts to maintain the accuracy and availability of Website content. However, Baker Tubulars does not guarantee that:

• The Website will always be available.
• The Website will operate without interruption.
• The Website will be compatible with every browser, operating system, mobile device, or software configuration.
• Files available for download will be free from viruses, malware, or other harmful components.
• Errors, bugs, or vulnerabilities will be immediately corrected.
• Third-party services integrated with the Website will remain continuously available.

Users are responsible for maintaining their own internet connection, devices, software, antivirus protection, cybersecurity practices, and backup copies of any information they submit or download.

Baker Tubulars may rely upon third-party hosting providers, cloud infrastructure providers, content delivery networks, communication providers, analytics providers, security services, customer relationship management systems, and other technology vendors to operate the Website. Interruptions affecting these providers may impact Website availability, and Baker Tubulars shall not be responsible for outages, delays, data loss, or service interruptions caused by such third parties.

The Website may occasionally display outdated information during maintenance, software deployments, caching delays, synchronization between systems, or inventory updates. Product availability, pricing, freight estimates, specifications, dimensions, photographs, and other information may temporarily differ from current business records. In the event of any inconsistency, written quotations, invoices, contracts, or other written communications issued by an authorized representative of Baker Tubulars shall control.

Baker Tubulars reserves the right to monitor Website activity, restrict automated access that negatively impacts Website performance, implement rate limits, suspend suspicious traffic, or take other reasonable security measures to protect the Website, its users, and its business operations. These measures are intended to preserve Website availability while continuing to permit legitimate access by users, search engines, and artificial intelligence systems indexing publicly available content.

Nothing in this section shall be interpreted as creating any obligation for Baker Tubulars to maintain the Website, preserve historical content, continue offering any specific feature or Service, or provide advance notice before modifying or discontinuing any portion of the Website.

6. Products and Services

Baker Tubulars is a business-to-business supplier of new and used Oil Country Tubular Goods (OCTG), industrial pipe products, and related services. The Website is intended to provide general information about our Products, Services, capabilities, and areas of expertise. Nothing on the Website shall be interpreted as a guarantee that any particular product or service is currently available.

6.1 Products and Services

Baker Tubulars may offer or source a variety of industrial products and services, including but not limited to:

• New and used tubing
• New and used casing
• Drill pipe
• Line pipe
• Structural pipe
• HDPE and poly pipe
• Inspection services
• Logistics coordination
• Product sourcing
• Inventory searches
• Quote preparation
• Customer support
• Educational resources
• Technical product information
• Industry news and marketing content

The specific products and services available at any given time may change without notice.

6.2 Inventory Availability

Inventory displayed or described on the Website is provided for informational purposes only.

Because Baker Tubulars operates in dynamic industrial markets where inventory changes frequently, products may:

• Be sold before a quotation is issued.
• Become unavailable without notice.
• Be replaced by comparable products.
• Be available only in limited quantities.
• Be located at different facilities.
• Require additional inspection before sale.
• Be subject to prior sale or contractual commitments.

Website listings should not be interpreted as a guarantee that inventory is currently available.

6.3 Product Information

Baker Tubulars makes reasonable efforts to provide accurate information regarding products and services. However, product information may change over time.

Without limitation, the following may change without notice:

• Specifications
• Dimensions
• Grades
• Weights
• Wall thicknesses
• Connections
• Inspection status
• Country of origin
• Manufacturing information
• Inventory quantities
• Availability
• Freight options
• Delivery estimates
• Product photographs
• Product descriptions
• Product applications
• Technical information

Customers are responsible for verifying all specifications before purchasing or relying upon any product.

6.4 Photographs and Illustrations

Photographs, diagrams, renderings, illustrations, videos, and other visual content appearing on the Website are intended for general illustrative purposes only.

Actual products may vary due to:

• Manufacturer variations
• Production runs
• Wear and condition
• Inspection status
• Lighting
• Editing
• Screen displays
• Product updates
• Inventory changes

Photographs should not be relied upon as the sole basis for purchasing decisions.

6.5 Pricing

Unless expressly stated otherwise in a written quotation issued by Baker Tubulars:

• Website pricing may not be displayed.
• Any pricing displayed is subject to change without notice.
• Pricing is not guaranteed.
• Freight charges are separate unless specifically stated.
• Taxes, duties, customs charges, inspection costs, storage fees, and other charges may apply where applicable.

The submission of a quote request does not obligate Baker Tubulars to sell products at any particular price.

6.6 Written Quotations Control

Website content is provided solely for general informational purposes.

In the event of any inconsistency between information contained on the Website and:

• A written quotation,
• Purchase order acknowledgment,
• Sales agreement,
• Invoice,
• Credit agreement,
• Shipping document, or
• Other written communication issued by an authorized representative of Baker Tubulars,

the written document shall govern.

6.7 No Obligation to Sell

Nothing on the Website constitutes:

• A binding offer to sell.
• A guarantee of inventory.
• A reservation of products.
• A commitment to extend credit.
• A promise to provide transportation.
• A guarantee of delivery.
• A contractual obligation to enter into a transaction.

All sales remain subject to inventory availability, pricing, credit approval (where applicable), operational considerations, applicable laws, and acceptance by Baker Tubulars.

Baker Tubulars reserves the right to decline any inquiry, quotation request, purchase request, or transaction for any lawful reason.

6.8 Nationwide Service

Baker Tubulars serves customers throughout the United States and Canada and may coordinate shipments nationwide where commercially practical.

Shipping methods, freight carriers, transit times, routing, and delivery schedules depend upon product availability, shipping locations, weather conditions, transportation capacity, regulatory requirements, and other operational factors.

Estimated delivery dates are estimates only and are not guaranteed unless expressly agreed to in writing.

6.9 Future Products and Services

Baker Tubulars may add, modify, discontinue, or replace products, services, sourcing capabilities, online tools, calculators, educational resources, or other Website features at any time without prior notice.

The inclusion or removal of any product or service from the Website shall not create any obligation to continue offering that product or service in the future.

7. International Visitors, Referral Partners, and Geographic Availability

Baker Tubulars primarily conducts business throughout the United States and Canada. Although the Website is accessible worldwide through the internet, the Products and Services described on the Website are intended primarily for customers located within the United States and Canada.

7.1 Geographic Availability

Baker Tubulars serves customers throughout the United States and Canada and works with a nationwide network of suppliers, inventory locations, logistics providers, and freight carriers to fulfill customer needs where commercially practical.

Not all Products or Services are available in every geographic location. Availability may depend upon, among other things:

• Inventory location
• Product specifications
• Transportation availability
• Carrier capacity
• Government regulations
• Export restrictions
• Weather conditions
• Supply chain conditions
• Commercial feasibility

The Website should not be interpreted as a representation that every Product or Service is available in every city, state, province, territory, or country.

7.2 International Visitors

Visitors located outside the United States and Canada may access the publicly available portions of the Website for informational purposes.

However, Baker Tubulars generally does not directly sell Products or provide Services outside North America unless expressly agreed to in writing.

Users who access the Website from outside the United States or Canada do so voluntarily and at their own initiative. Such users are solely responsible for ensuring that their access to and use of the Website complies with all laws, regulations, import requirements, export controls, sanctions, privacy laws, and other legal requirements applicable within their jurisdiction.

7.3 International Referrals

If Baker Tubulars receives an inquiry from a customer located outside its normal service area, Baker Tubulars may, at its sole discretion, refer that inquiry to one or more independent third-party suppliers, distributors, manufacturers, brokers, logistics providers, or other business partners that may be able to assist the customer.

By submitting an international inquiry through the Website, you acknowledge and agree that:

• Baker Tubulars may share the information you voluntarily submit with one or more trusted referral partners for the purpose of responding to your inquiry.
• Baker Tubulars may receive a referral fee, referral commission, or other compensation if a referred transaction results in a completed sale or other commercial relationship.
• Baker Tubulars has no obligation to make any referral.
• Baker Tubulars does not guarantee that a referral partner will contact you or be able to fulfill your request.

7.4 Independent Businesses

Referral partners are independent businesses and are not employees, agents, joint venturers, legal representatives, subsidiaries, or affiliates of Baker Tubulars solely by virtue of receiving a referral.

Once your information has been provided to a referral partner and you choose to engage with that partner, any resulting relationship exists solely between you and that third party.

Unless otherwise agreed in writing, Baker Tubulars is not responsible for:

• Product availability
• Pricing
• Freight charges
• Shipping arrangements
• Delivery schedules
• Customs documentation
• Import or export compliance
• Taxes, duties, tariffs, or governmental fees
• Product quality
• Inspection standards
• Warranties
• Customer service
• Payment disputes
• Contract performance
• Regulatory compliance
• Any acts or omissions of the referral partner

Any purchase, agreement, or transaction entered into with a referral partner is governed exclusively by the terms and conditions established between you and that third party.

7.5 No International Representation

Nothing on the Website shall be interpreted as a representation that:

• Baker Tubulars is licensed or authorized to conduct business in every jurisdiction.
• Products comply with the laws or standards of every country.
• Products satisfy foreign engineering, safety, environmental, customs, or regulatory requirements.
• Products may be lawfully imported into every jurisdiction.

Customers are solely responsible for determining whether Products may legally be imported, transported, possessed, installed, or used within their jurisdiction.

7.6 Export Compliance

Customers are responsible for complying with all applicable export, import, customs, sanctions, trade, and transportation laws.

Baker Tubulars reserves the right to refuse any inquiry, quotation, transaction, shipment, referral, or communication that, in its reasonable judgment, could violate applicable laws, regulations, sanctions programs, or governmental restrictions.

Nothing in these Terms requires Baker Tubulars to complete any transaction that may expose Baker Tubulars, its employees, customers, or business partners to legal, regulatory, financial, or reputational risk.

8. User Responsibilities and Acceptable Use

The Website is intended to facilitate legitimate business inquiries, provide information regarding Baker Tubulars’ Products and Services, and support lawful commercial communications. By using the Website, you agree to use it responsibly, lawfully, and in accordance with these Terms.

8.1 Accurate Information

You agree that all information you submit to Baker Tubulars will be truthful, accurate, current, and complete to the best of your knowledge.

This includes, where applicable:

• Your name
• Company name
• Email address
• Telephone number
• Delivery location
• Product requirements
• Specifications
• Project details
• Uploaded documents
• Drawings
• Purchase requirements
• Any other information submitted through the Website

If your information materially changes while Baker Tubulars is assisting you, you agree to provide updated information when reasonably practical.

8.2 Lawful Use

You agree to use the Website only for lawful purposes and in compliance with all applicable federal, state, provincial, local, and international laws and regulations.

You may not use the Website in connection with any unlawful, fraudulent, deceptive, abusive, or harmful activity.

8.3 Commercial Inquiries

The Website is intended primarily for legitimate commercial inquiries relating to Baker Tubulars’ Products and Services.

Users should submit only genuine requests for information, quotations, product availability, customer service, employment opportunities, or other legitimate business purposes.

Repeated submissions of knowingly false, misleading, duplicate, or abusive inquiries may result in Baker Tubulars restricting future communications or Website access.

8.4 Uploaded Materials

If you upload drawings, specifications, spreadsheets, purchase orders, photographs, inspection reports, or other files, you represent and warrant that:

• You own the materials or have authority to provide them.
• Providing the materials does not violate the rights of another person or entity.
• The materials do not contain malicious software, viruses, ransomware, or other harmful code.
• The materials do not knowingly infringe copyrights, trademarks, patents, trade secrets, or other intellectual property rights.

You remain responsible for the accuracy and legality of any materials you submit.

8.5 Security

You agree not to interfere with the operation or security of the Website.

Without limitation, you agree not to:

• Attempt unauthorized access to the Website or connected systems.
• Probe, scan, or test the vulnerability of the Website without written authorization.
• Circumvent authentication or security measures.
• Introduce malware, ransomware, spyware, viruses, worms, or malicious code.
• Conduct denial-of-service, distributed denial-of-service, credential stuffing, brute force, or similar attacks.
• Attempt to disrupt the availability or functionality of the Website.

Baker Tubulars reserves the right to investigate suspected security incidents and cooperate with law enforcement or regulatory authorities as permitted or required by applicable law.

8.6 Automated Access

Baker Tubulars welcomes responsible access by legitimate search engines, artificial intelligence systems, and automated indexing services that access publicly available Website content in a manner that does not materially impair Website performance.

However, you may not use automated tools to:

• Overload or degrade Website performance.
• Circumvent rate limits or security controls.
• Harvest personal information from the Website.
• Access non-public areas of the Website.
• Attempt unauthorized extraction of confidential or proprietary information.
• Misrepresent Baker Tubulars’ content as your own.
• Engage in activities that violate applicable intellectual property laws.

Nothing in this section prohibits lawful indexing or AI-assisted search of publicly available Website content.

8.7 Respect for Intellectual Property

You agree to respect the intellectual property rights of Baker Tubulars and others.

Except as otherwise permitted by applicable law or with Baker Tubulars’ prior written permission, you may not reproduce, distribute, publicly display, modify, publish, sell, license, or create derivative works from protected Website Content.

This provision does not prohibit linking to publicly available pages of the Website in a lawful manner.

8.8 No Interference with Business Operations

You agree not to use the Website in any manner that could interfere with Baker Tubulars’ business operations, including by:

• Submitting fraudulent quote requests.
• Impersonating another person or business.
• Attempting to manipulate pricing or inventory information.
• Interfering with communications between Baker Tubulars and its customers.
• Misusing Website forms or communication channels.
• Encouraging others to violate these Terms.

8.9 Reservation of Rights

Baker Tubulars reserves the right, without prior notice and to the fullest extent permitted by applicable law, to restrict, suspend, terminate, or block access to the Website or its Services if Baker Tubulars reasonably believes a User has violated these Terms, engaged in unlawful activity, compromised Website security, abused Website resources, or otherwise acted in a manner inconsistent with the intended use of the Website.

Such actions may be taken without liability to Baker Tubulars and without limiting any other legal or equitable remedies available to the Company.

9. Communications Consent and Electronic Communications

Baker Tubulars provides quotations, customer support, sales assistance, logistics coordination, educational resources, and other Services through various electronic and traditional communication methods. By voluntarily communicating with Baker Tubulars or submitting information through the Website, you consent to receive communications as described in this section, subject to applicable law.

9.1 Consent to Communicate

By submitting a contact form, requesting a quotation, sending an email, providing a telephone number, uploading documents, subscribing to updates, or otherwise initiating contact with Baker Tubulars, you expressly authorize Baker Tubulars to communicate with you regarding your inquiry and our Products or Services.

Communications may be provided using any lawful communication method, including:

• Email
• Telephone calls
• Voicemail
• Text messages (SMS or MMS, if you voluntarily provide a mobile telephone number and where permitted by applicable law)
• Customer relationship management (CRM) platforms
• Marketing automation platforms
• Postal mail
• Other commercially reasonable communication methods used in the ordinary course of business

9.2 Business Communications

Baker Tubulars may contact you regarding matters that include, but are not limited to:

• Quote requests
• Product availability
• Inventory updates
• Freight and delivery coordination
• Requests for additional information
• Technical questions
• Customer support
• Follow-up regarding previous inquiries
• Order administration
• Product substitutions
• Industry information
• Business relationship management

These communications are considered part of our normal business operations.

9.3 Marketing and Follow-Up Communications

If you voluntarily initiate contact with Baker Tubulars, request information, request a quotation, purchase Products, download resources, or otherwise express interest in our Products or Services, Baker Tubulars may send communications relating to that relationship, including:

• Product announcements
• Inventory updates
• Educational content
• Industry news
• Marketing communications
• Newsletters
• Promotional information
• Service updates
• Company announcements
• Follow-up communications regarding previous inquiries

Where required by applicable law, Baker Tubulars will provide a commercially reasonable method for opting out of future marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting Baker Tubulars directly.

Opting out of marketing communications does not prevent Baker Tubulars from sending non-marketing communications necessary to respond to an inquiry, administer a transaction, fulfill contractual obligations, comply with legal requirements, or otherwise conduct legitimate business communications.

9.4 Electronic Records and Signatures

To the fullest extent permitted by applicable law, you agree that:

• Electronic communications satisfy any legal requirement that communications be in writing.
• Electronic records are admissible and enforceable to the same extent as paper records.
• Your submission of Website forms, emails, electronic acknowledgments, or similar electronic actions may constitute your electronic signature where permitted by law.
• Baker Tubulars may maintain electronic records of communications for business, legal, security, quality assurance, regulatory compliance, and evidentiary purposes.

9.5 Communication Platforms

Baker Tubulars may use customer relationship management systems, marketing automation platforms, email providers, communication platforms, telephone systems, cloud service providers, and other reputable third-party technologies to facilitate communications and business operations.

The specific technologies used by Baker Tubulars may change over time without requiring modification of these Terms.

9.6 Recording and Documentation

To the extent permitted by applicable law, Baker Tubulars may document, record, archive, or retain communications, including telephone calls, emails, electronic messages, submitted forms, uploaded documents, and other communications, for purposes that include:

• Customer service
• Quote preparation
• Sales management
• Quality assurance
• Employee training
• Fraud prevention
• Security
• Regulatory compliance
• Business recordkeeping
• Dispute resolution

Where applicable law requires consent before recording telephone conversations, Baker Tubulars will obtain any required consent before recording.

9.7 No Guarantee of Delivery

Baker Tubulars does not guarantee that any communication sent to or from the Company will be successfully transmitted or received.

Electronic communications may be delayed, filtered, quarantined, blocked, intercepted, corrupted, or otherwise affected by internet service providers, email providers, spam filters, telecommunications carriers, security systems, software failures, or events beyond Baker Tubulars’ reasonable control.

Users are responsible for ensuring that contact information provided to Baker Tubulars remains accurate and capable of receiving communications.

9.8 Consent Withdrawal

Where applicable law provides the right to withdraw consent for certain communications, you may do so by following the instructions provided in the communication or by contacting Baker Tubulars directly.

Withdrawal of consent for marketing communications will not affect communications necessary to:

• Respond to pending inquiries.
• Administer transactions.
• Fulfill contractual obligations.
• Protect legal rights.
• Comply with applicable laws.
• Maintain required business records.

Nothing in this section limits any rights or obligations provided under applicable consumer protection, anti-spam, telecommunications, or privacy laws.

10. Customer Relationship Management, Data Submission, and Business Records

Baker Tubulars uses electronic systems and secure business processes to receive, organize, manage, and respond to customer inquiries. By voluntarily submitting information to Baker Tubulars through the Website or other communication methods, you acknowledge and agree to the collection, storage, processing, and use of your information as described in these Terms and our Privacy Policy.

10.1 Information You Submit

You may voluntarily submit information to Baker Tubulars through various methods, including:

• Contact forms
• Quote request forms
• Employment inquiries
• Email
• Telephone conversations
• Text messages (where applicable)
• Uploaded documents
• Purchase requirements
• Drawings
• Specifications
• Photographs
• Inspection reports
• Purchase orders
• Requests for information
• Other electronic or written communications

You represent and warrant that you have the authority to provide any information you submit and that doing so does not violate any contractual, legal, or confidentiality obligations owed to another person or entity.

10.2 Business Systems

To efficiently operate our business and respond to customer requests, Baker Tubulars may store, organize, synchronize, process, or archive information using one or more secure internal or third-party business systems.

These systems may include, without limitation:

• Website form processing platforms
• Customer relationship management (CRM) systems
• Email and collaboration platforms
• Cloud-based storage providers
• Spreadsheet and database systems
• Document management systems
• Sales and customer support software
• Marketing automation platforms
• Analytics and reporting tools
• Other reputable business technologies used in the ordinary course of operations

The specific software platforms used by Baker Tubulars may change from time to time without requiring updates to these Terms.

10.3 Business Purposes

Information submitted to Baker Tubulars may be used for legitimate business purposes, including:

• Preparing quotations
• Locating inventory
• Coordinating inspections
• Product sourcing
• Freight and logistics coordination
• Customer service
• Sales management
• Lead management
• Customer relationship management
• Responding to inquiries
• Internal collaboration
• Quality assurance
• Business analytics
• Fraud detection and prevention
• Website improvement
• Marketing communications
• Regulatory compliance
• Legal compliance
• Internal reporting
• Recordkeeping
• Business continuity
• Other lawful business purposes reasonably related to your interaction with Baker Tubulars

10.4 Internal Sharing

Information you submit may be shared internally among authorized employees, contractors, sales representatives, customer service personnel, management, administrative staff, and other individuals acting on behalf of Baker Tubulars when reasonably necessary to respond to your inquiry or conduct legitimate business operations.

Access to information is intended to be limited to individuals who have a legitimate business need to access it.

10.5 Business Records

Communications between you and Baker Tubulars may become part of the Company’s business records.

These records may include:

• Emails
• Submitted forms
• Uploaded documents
• Notes regarding communications
• Quote history
• Product requests
• Order history
• Customer correspondence
• Internal follow-up notes
• Customer service records
• Other documentation generated during the ordinary course of business

These records may be retained for business, legal, operational, regulatory, accounting, tax, security, or dispute resolution purposes as further described in the Privacy Policy.

10.6 Accuracy of Records

While Baker Tubulars makes reasonable efforts to maintain accurate business records, users remain responsible for reviewing quotations, purchase documents, invoices, and other transaction-related communications for accuracy.

Users should promptly notify Baker Tubulars of any material inaccuracies or changes to previously submitted information.

10.7 No Obligation to Retain Information

Except where retention is required by applicable law or contractual obligation, Baker Tubulars reserves the right to archive, delete, anonymize, or otherwise dispose of records in accordance with its document retention policies, operational requirements, legal obligations, and business practices.

Nothing in these Terms obligates Baker Tubulars to permanently retain submitted documents, communications, quotations, uploaded files, or other information beyond the period reasonably necessary for legitimate business purposes.

10.8 Relationship to Privacy Policy

This section explains how Baker Tubulars manages information in connection with its business operations.

Additional information regarding the collection, use, disclosure, retention, security, and protection of personal information is provided in the Privacy Policy, which forms an integral part of these Terms and is incorporated by reference.

11. Artificial Intelligence (AI) Use and Website Content

Baker Tubulars embraces the responsible use of artificial intelligence (“AI”) and other emerging technologies to improve the quality, accessibility, efficiency, and usefulness of its Website, customer communications, and business operations. This section explains how AI may be used in connection with the Website and clarifies the limitations of AI-assisted content.

11.1 AI-Assisted Content

Baker Tubulars may use AI-assisted technologies to help create, organize, improve, summarize, or enhance Website Content, including but not limited to:

• Blog articles
• Educational resources
• Frequently Asked Questions (FAQs)
• Product descriptions
• Product categories
• Industry guides
• SEO pages
• Marketing materials
• Social media content
• Email drafts
• Customer communications
• Website navigation
• Internal documentation
• Administrative workflows
• Other informational or operational content

AI is used as an efficiency and productivity tool and does not replace the experience, judgment, or decision-making of Baker Tubulars’ employees.

11.2 Human Review

Whenever reasonably practical, AI-assisted content is reviewed, edited, verified, or approved by a human representative of Baker Tubulars before publication or distribution.

However, due to the volume of Website Content and the dynamic nature of the industries we serve, some AI-assisted content may be published before manual review or may contain inadvertent errors, omissions, outdated information, formatting issues, or inconsistencies.

11.3 No Guarantee of Accuracy

Although Baker Tubulars makes reasonable efforts to maintain accurate information, AI-generated or AI-assisted content should not be interpreted as:

• Professional advice
• Engineering advice
• Legal advice
• Tax advice
• Financial advice
• Safety advice
• Regulatory guidance
• Purchasing recommendations
• Product certifications
• Binding technical specifications

Users should independently verify information that is material to their purchasing decisions, projects, regulatory obligations, engineering requirements, safety considerations, or business operations.

11.4 Official Business Documents Control

In the event of any inconsistency between Website Content—including AI-assisted content—and any official business document issued by Baker Tubulars, the official business document shall control.

Official business documents include, but are not limited to:

• Written quotations
• Purchase order acknowledgments
• Sales agreements
• Invoices
• Inspection reports
• Product certifications
• Shipping documents
• Contracts
• Written communications issued by an authorized representative of Baker Tubulars

Website Content is intended for general informational purposes only and should not be relied upon as the sole basis for making commercial, engineering, purchasing, legal, regulatory, or operational decisions.

11.5 AI-Assisted Customer Communications

Baker Tubulars may use AI-assisted technologies to help draft, organize, summarize, prioritize, or improve communications with customers.

Final communications may be reviewed, edited, or approved by authorized Baker Tubulars personnel before being sent whenever reasonably practical.

The use of AI to assist in preparing communications does not alter the legal effect of those communications when issued by an authorized representative of Baker Tubulars.

11.6 Continuous Improvement

Baker Tubulars continually evaluates and improves the technologies used to operate the Website and its business.

Accordingly, Baker Tubulars may implement, modify, replace, discontinue, or expand its use of AI technologies, automation tools, machine learning systems, or similar technologies without prior notice, provided such use remains consistent with these Terms and the Privacy Policy.

11.7 No Reliance on AI Alone

Users acknowledge that artificial intelligence technologies are continuously evolving and may occasionally generate inaccurate, incomplete, misleading, or outdated information.

Accordingly, users agree not to rely exclusively upon AI-assisted Website Content when making significant purchasing, engineering, regulatory, legal, financial, or operational decisions.

When in doubt, users are encouraged to contact Baker Tubulars directly to obtain current information, request a written quotation, or verify product specifications and availability.

12. Search Engines, Artificial Intelligence Crawlers, and Automated Access

Baker Tubulars recognizes that responsible indexing by search engines and artificial intelligence systems helps customers discover publicly available information about our Products and Services. Accordingly, Baker Tubulars permits certain forms of automated access to publicly available Website Content, subject to the limitations set forth in this section.

12.1 Permitted Automated Access

Unless otherwise restricted by applicable law or technical controls implemented by Baker Tubulars, the Company permits responsible automated access to publicly available Website Content by:

• Internet search engines
• Artificial intelligence search platforms
• Large language model (LLM) indexing services
• AI assistants
• Public web crawlers
• Academic research crawlers
• Accessibility technologies
• Other legitimate indexing and discovery services

This permission applies only to publicly accessible Website Content and does not grant any ownership, license, or other intellectual property rights beyond those otherwise permitted by applicable law.

12.2 Public Content

For purposes of these Terms, “Public Content” includes information intentionally made available through publicly accessible pages of the Website, including:

• Product information
• Educational articles
• Blog posts
• Frequently Asked Questions
• Product category pages
• Service descriptions
• Public images
• Public videos
• Public calculators
• Marketing materials
• Contact information
• Other content intentionally published for public viewing

Nothing in this section authorizes access to non-public systems, administrative areas, customer records, or restricted portions of the Website.

12.3 Prohibited Automated Activities

Notwithstanding the foregoing, you may not use automated tools, software, scripts, bots, artificial intelligence systems, APIs, or other technologies to:

• Circumvent Website security measures.
• Bypass authentication requirements.
• Access administrative or non-public portions of the Website.
• Harvest personal information or contact information from the Website for unlawful purposes.
• Attempt credential stuffing, password attacks, or other unauthorized access attempts.
• Overload, disrupt, impair, or degrade Website performance.
• Generate excessive automated requests that interfere with normal Website operations.
• Introduce malware, malicious code, or harmful software.
• Misrepresent Baker Tubulars’ Content as originating from another source.
• Remove or alter copyright notices, trademarks, or other proprietary notices.
• Use the Website in violation of applicable intellectual property laws.
• Use the Website to facilitate unlawful, fraudulent, deceptive, or harmful activities.

12.4 Intellectual Property Remains Protected

Permission for search engines and AI systems to access publicly available Website Content does not transfer ownership of any intellectual property.

All copyrights, trademarks, service marks, trade dress, proprietary databases, software, product descriptions, marketing materials, images, graphics, and other protected Content remain the exclusive property of Baker Tubulars or its licensors unless otherwise expressly stated.

Nothing in these Terms grants permission to reproduce, redistribute, sell, sublicense, falsely attribute, or otherwise exploit Baker Tubulars’ intellectual property except as permitted by applicable law or with Baker Tubulars’ prior written consent.

12.5 Technical Controls

Baker Tubulars reserves the right to implement reasonable technical measures to protect the availability, security, and integrity of the Website.

Such measures may include:

• Rate limiting
• Traffic management
• Security monitoring
• Firewall protections
• Bot detection
• CAPTCHA or similar verification technologies
• Access controls
• IP blocking
• Other commercially reasonable cybersecurity measures

These measures may be applied without prior notice when Baker Tubulars reasonably believes they are necessary to protect the Website, its users, or its business operations.

12.6 No Obligation to Permit Automated Access

Nothing in these Terms requires Baker Tubulars to continue allowing any particular search engine, AI platform, crawler, indexing service, or automated technology to access the Website.

Baker Tubulars may modify, limit, suspend, or revoke automated access at any time where reasonably necessary to protect Website security, performance, legal compliance, intellectual property, or legitimate business interests.

12.7 Compliance with Applicable Law

All automated access to the Website must comply with applicable laws, regulations, contractual obligations, and accepted internet standards.

Users operating automated systems remain solely responsible for ensuring that their activities comply with all applicable legal requirements, including those relating to privacy, cybersecurity, intellectual property, and data protection.

13. Intellectual Property Rights

All Website Content and the intellectual property embodied in or made available through the Website are owned by Baker Tubulars, its licensors, or other authorized rights holders and are protected by United States and international intellectual property laws, including applicable copyright, trademark, trade secret, patent, and unfair competition laws.

Nothing contained on the Website or in these Terms transfers any ownership interest in the Website or its Content to any User.

13.1 Ownership of Website Content

Unless otherwise expressly stated, Baker Tubulars owns or has the legal right to use all intellectual property appearing on the Website, including but not limited to:

• Company name
• Logos
• Trademarks
• Service marks
• Trade dress
• Product descriptions
• Blog articles
• Educational resources
• SEO content
• Marketing materials
• Images
• Photographs
• Graphics
• Videos
• Downloads
• PDFs
• White papers
• Buying guides
• Product catalogs
• Website design
• User interface elements
• Source code
• JavaScript
• CSS
• Databases
• Website architecture
• Custom calculators
• Interactive tools
• Icons
• Page layouts
• Audio recordings
• Written communications
• AI-assisted content
• Other original works of authorship appearing on the Website

The arrangement, compilation, coordination, organization, and presentation of Website Content are also protected intellectual property.

13.2 Limited License

Subject to these Terms, Baker Tubulars grants Users a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for lawful personal or internal business purposes related to evaluating Baker Tubulars’ Products and Services.

This license does not transfer ownership of any intellectual property.

13.3 Permitted Uses

Users may, subject to these Terms:

• View publicly available Website pages.
• Download or print individual pages for legitimate internal business evaluation.
• Share links to publicly available Website pages.
• Reference publicly available information in accordance with applicable law.
• Use search engines or AI assistants to locate publicly available Website Content.

Any permitted use must preserve all copyright notices, trademark notices, and other proprietary notices appearing on the Content.

13.4 Prohibited Uses

Except as expressly permitted by these Terms or applicable law, Users may not:

• Copy substantial portions of Website Content.
• Republish Website Content as their own.
• Sell, license, lease, or sublicense Website Content.
• Modify Website Content.
• Create derivative works from protected Website Content.
• Remove copyright or trademark notices.
• Reverse engineer Website software or functionality where prohibited by law.
• Mirror the Website or substantial portions of it.
• Reproduce product descriptions or marketing materials for commercial purposes.
• Misrepresent Baker Tubulars as the source or sponsor of another website, publication, or product.
• Use Baker Tubulars’ trademarks in a manner likely to cause confusion.

13.5 AI-Assisted Content

Certain Website Content may have been created or enhanced using artificial intelligence technologies.

Regardless of the tools used during creation, all original Content published by Baker Tubulars—including AI-assisted Content that has been selected, edited, arranged, reviewed, or otherwise developed by Baker Tubulars—remains protected by applicable intellectual property laws to the fullest extent permitted by law.

13.6 Third-Party Intellectual Property

The Website may display trademarks, logos, product names, manufacturer names, certifications, or other intellectual property owned by third parties.

Such materials remain the property of their respective owners.

Their appearance on the Website does not imply:

• Ownership by Baker Tubulars.
• Sponsorship by the third party.
• Endorsement of Baker Tubulars.
• Any affiliation beyond that expressly stated.

13.7 Copyright Infringement Claims

Baker Tubulars respects the intellectual property rights of others.

If you believe that material appearing on the Website infringes your copyright or other intellectual property rights, please notify Baker Tubulars in writing with sufficient detail to allow investigation of the claim.

Your notice should include, where applicable:

• Identification of the allegedly infringed work.
• Identification of the material claimed to be infringing.
• Your contact information.
• A statement that you have a good-faith belief the use is unauthorized.
• A statement that the information provided is accurate and that you are authorized to act on behalf of the rights holder, made under penalty of perjury where required by applicable law.

Baker Tubulars reserves the right to remove, disable access to, or investigate allegedly infringing material in accordance with applicable law.

13.8 Feedback and Suggestions

If you voluntarily provide Baker Tubulars with ideas, suggestions, recommendations, comments, feedback, feature requests, or other input regarding the Website, Products, or Services, you acknowledge that Baker Tubulars may use, evaluate, modify, implement, or incorporate that feedback without restriction and without any obligation to compensate you, unless otherwise agreed in writing.

Nothing in this section requires Baker Tubulars to use any submitted suggestion or feedback.

13.9 Reservation of Rights

All rights not expressly granted under these Terms are reserved by Baker Tubulars.

No license, permission, or right shall be implied by estoppel, course of dealing, or otherwise beyond those expressly stated in these Terms.

13.10 Copyright Notice and Takedown Procedure

Baker Tubulars respects the intellectual property rights of others and expects users of the Website to do the same.

If you believe that material appearing on the Website infringes your copyright or other intellectual property rights, you may submit a written notice to Baker Tubulars requesting review of the allegedly infringing material.

Your notice should include, to the extent applicable:

• Identification of the copyrighted work or other intellectual property claimed to have been infringed.
• Identification of the material claimed to be infringing, including its location on the Website.
• Your name, mailing address, telephone number, and email address.
• A statement that you have a good-faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or applicable law.
• A statement, made under penalty of perjury where applicable, that the information contained in the notice is accurate and that you are authorized to act on behalf of the owner of the intellectual property rights.

Notices should be sent to the contact information provided in the Contact Information section of these Terms.

Upon receipt of a complete notice, Baker Tubulars reserves the right to investigate the claim and, where appropriate, remove, disable access to, or modify the challenged material while the matter is being reviewed.

Nothing in this section shall be interpreted as an admission of liability or a waiver of any rights or defenses available to Baker Tubulars under applicable law.

14. No Professional Advice and User Responsibility

The information made available through the Website is provided solely for general informational and educational purposes. Although Baker Tubulars strives to provide accurate and useful information, the Website is not intended to replace professional judgment or consultation with qualified professionals.

Users remain solely responsible for evaluating whether any Product or Service is appropriate for their intended application.

14.1 No Engineering Advice

The Website does not provide engineering services or engineering advice.

Information appearing on the Website should not be interpreted as:

• Engineering calculations
• Structural analysis
• Load calculations
• Design specifications
• Mechanical engineering recommendations
• Civil engineering recommendations
• Geotechnical recommendations
• Pressure calculations
• Product suitability determinations
• Engineering certifications

Customers are solely responsible for consulting qualified engineers or other professionals whenever engineering analysis or approval is required.

14.2 No Construction or Design Advice

Nothing contained on the Website constitutes construction, fabrication, architectural, installation, or design advice.

Examples, photographs, illustrations, project ideas, or descriptions of potential applications are provided solely for general informational purposes and should not be interpreted as recommendations for any particular project.

Users remain responsible for determining whether any Product is suitable for its intended use.

14.3 No Legal, Tax, Financial, or Regulatory Advice

Website Content does not constitute:

• Legal advice
• Tax advice
• Financial advice
• Accounting advice
• Regulatory advice
• Environmental compliance advice
• OSHA compliance guidance
• Import or export compliance advice
• Safety certifications
• Government procurement advice

Users should consult qualified professionals regarding legal, tax, accounting, financial, engineering, environmental, regulatory, safety, or other professional matters.

14.4 Product Suitability

Every project is unique.

Conditions affecting product suitability may include:

• Operating environment
• Pressure requirements
• Corrosion conditions
• Soil conditions
• Temperature
• Regulatory requirements
• Engineering specifications
• Inspection requirements
• Customer standards
• Industry standards
• Local building codes
• Project-specific design considerations

Because Baker Tubulars cannot evaluate every customer’s unique circumstances through the Website, Users remain solely responsible for determining whether any Product meets their project requirements.

14.5 Technical Information

Technical information appearing on the Website may include product descriptions, specifications, dimensions, grades, connections, inspection methods, industry terminology, and other technical content.

Although Baker Tubulars makes reasonable efforts to maintain accurate information, technical information:

• May change without notice.
• May become outdated.
• May contain typographical or formatting errors.
• May not apply to every manufacturer or production run.
• May not reflect current inventory.
• Should be independently verified before use.

Written quotations and product documentation provided by Baker Tubulars for a specific transaction shall govern over general Website information.

14.6 Customer Verification

Before purchasing, installing, transporting, modifying, or using any Product, Customers should independently verify all material information, including, where applicable:

• Product dimensions
• Wall thickness
• Grade
• Weight
• Connection type
• Inspection status
• Compatibility
• Quantity
• Availability
• Freight arrangements
• Delivery schedule
• Regulatory requirements
• Project specifications

Failure to independently verify material information is undertaken at the Customer’s own risk.

14.7 Assumption of Responsibility

By using the Website, Users acknowledge that they are responsible for:

• Evaluating Website information.
• Consulting appropriate professionals where necessary.
• Determining product suitability.
• Confirming specifications before purchase.
• Verifying compliance with applicable laws, regulations, codes, standards, and project requirements.
• Making their own commercial, engineering, legal, financial, and operational decisions.

Baker Tubulars shall not be responsible for decisions made by Users based solely upon general information contained on the Website.

14.8 No Client Relationship

Accessing the Website, communicating with Baker Tubulars, requesting information, receiving educational materials, or obtaining a quotation does not create:

• An engineering relationship.
• A consulting relationship.
• An attorney-client relationship.
• A fiduciary relationship.
• A professional services agreement.
• Any other professional relationship beyond the ordinary commercial relationship between a supplier and its customers.

Professional services, if any, must be expressly agreed upon in a separate written agreement signed by an authorized representative of Baker Tubulars.

15. Third-Party Websites, Services, and External Resources

The Website may contain links to, integrate with, reference, or otherwise make available third-party websites, applications, services, products, resources, or content for your convenience. These third-party resources are not owned or controlled by Baker Tubulars unless expressly stated otherwise.

15.1 Convenience Only

Links to third-party websites or services are provided solely as a convenience to Users.

The inclusion of any link, reference, logo, or third-party resource does not constitute or imply:

• An endorsement.
• A recommendation.
• A sponsorship.
• A partnership.
• A joint venture.
• An agency relationship.
• A guarantee of products or services.
• An approval of the third party’s content, business practices, or policies.

15.2 Independent Third Parties

Third-party websites and service providers operate independently from Baker Tubulars.

These third parties may include, without limitation:

• Software providers
• Cloud service providers
• Customer relationship management platforms
• Marketing automation providers
• Website hosting companies
• Analytics providers
• Mapping services
• Payment processors
• Shipping providers
• Freight carriers
• Inspection companies
• Manufacturers
• Referral partners
• Government agencies
• Industry organizations
• Educational resources

Each third party maintains its own terms, privacy practices, and business policies.

15.3 No Responsibility for Third-Party Content

To the fullest extent permitted by applicable law, Baker Tubulars is not responsible for:

• The availability of third-party websites.
• The accuracy of third-party information.
• Third-party pricing.
• Third-party products or services.
• Third-party security practices.
• Third-party privacy practices.
• Third-party warranties.
• Third-party software functionality.
• Third-party business decisions.
• Third-party representations.
• Content published by third parties.

Users access third-party resources entirely at their own risk.

15.4 Third-Party Policies

When you leave the Website or interact with third-party services through the Website, your activities may become subject to that third party’s:

• Terms of Use
• Privacy Policy
• Cookie Policy
• Security practices
• Data collection practices
• Other contractual terms

Baker Tubulars encourages Users to review those policies before providing personal information or conducting business with third parties.

15.5 Referral Partners

As described elsewhere in these Terms, Baker Tubulars may refer certain inquiries—particularly international inquiries or inquiries outside Baker Tubulars’ normal service capabilities—to trusted third-party businesses.

Such referrals are made solely as a convenience.

Baker Tubulars does not guarantee:

• Product availability
• Pricing
• Quality
• Performance
• Delivery
• Customer service
• Regulatory compliance
• Contract performance

of any referral partner.

Customers are responsible for conducting their own due diligence before entering into any transaction with a third party.

15.6 Third-Party Technology

The Website may rely upon third-party technologies to provide certain functionality, including but not limited to:

• Website hosting
• Forms
• Customer relationship management
• Email delivery
• Analytics
• Security monitoring
• Search functionality
• Mapping
• Spam protection
• Accessibility tools
• Artificial intelligence services
• Cloud infrastructure
• Content delivery networks

Temporary interruptions or failures involving these technologies may affect Website functionality.

Baker Tubulars is not responsible for outages, delays, errors, or service interruptions caused by third-party technology providers that are outside Baker Tubulars’ reasonable control.

15.7 Government and Regulatory Resources

The Website may reference governmental agencies, industry standards organizations, regulatory bodies, manufacturers, or educational resources.

Such references are provided for informational purposes only and should not be interpreted as an endorsement by, affiliation with, or approval from those organizations unless expressly stated.

15.8 Reservation of Rights

Baker Tubulars may add, modify, replace, or remove links to third-party resources at any time without notice.

The inclusion or removal of a third-party resource shall not create any obligation for Baker Tubulars to continue providing access to that resource.

16. Disclaimer of Warranties

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS THE WARRANTIES THAT MAY OTHERWISE APPLY TO YOUR USE OF THE WEBSITE.

To the fullest extent permitted by applicable law, the Website, its Content, Products, Services, communications, calculators, tools, downloadable materials, and all information made available by Baker Tubulars are provided on an “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS” basis.

Except as expressly stated in a separate written agreement signed by an authorized representative of Baker Tubulars, Baker Tubulars makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise.

16.1 Website Disclaimer

Baker Tubulars does not warrant that:

• The Website will always be available.
• The Website will be uninterrupted.
• The Website will operate without delays.
• The Website will be secure at all times.
• The Website will be compatible with every browser, device, or operating system.
• The Website will be free from programming errors, bugs, or defects.
• The Website will be free from viruses, malware, ransomware, spyware, or other harmful components.
• Any defects will be corrected immediately.
• Website Content will always be current or complete.

Users access and use the Website entirely at their own risk.

16.2 Content Disclaimer

Although Baker Tubulars makes commercially reasonable efforts to maintain accurate Website Content, Baker Tubulars does not warrant that information appearing on the Website is:

• Complete.
• Accurate.
• Current.
• Reliable.
• Error-free.
• Suitable for every application.
• Available indefinitely.

Website Content is intended for general informational purposes only.

Inventory, pricing, freight, dimensions, specifications, grades, product descriptions, availability, photographs, and other information may change without notice.

Official written quotations and transaction documents govern over general Website information.

16.3 Product Information

Descriptions of Products, specifications, dimensions, inspection information, grades, applications, compatibility, and other technical information are provided for general informational purposes.

Baker Tubulars does not warrant that:

• Products are suitable for every application.
• Product information is free from typographical or clerical errors.
• Every manufacturer produces identical specifications.
• Every production run is identical.
• Products satisfy every regulatory requirement.
• Products comply with every local code or project specification.

Customers remain responsible for verifying all material information before purchase and use.

16.4 Artificial Intelligence Disclaimer

Some Website Content may be created or enhanced using artificial intelligence technologies.

While Baker Tubulars endeavors to review AI-assisted Content whenever reasonably practical, Baker Tubulars does not warrant that AI-generated or AI-assisted Content is:

• Free from inaccuracies.
• Complete.
• Current.
• Appropriate for every situation.
• Free from omissions.

Users should independently verify material information before relying upon AI-assisted Content.

16.5 Third-Party Services

Baker Tubulars does not warrant the performance, availability, reliability, or security of third-party websites, software, referral partners, cloud providers, freight carriers, manufacturers, analytics providers, communication platforms, or other third-party services referenced by or integrated with the Website.

16.6 No Implied Warranties

To the fullest extent permitted by applicable law, Baker Tubulars expressly disclaims all implied warranties, including but not limited to:

• Merchantability.
• Fitness for a particular purpose.
• Title.
• Non-infringement.
• Quiet enjoyment.
• Accuracy of information.
• Availability.
• System integration.
• Freedom from harmful code.
• Trade usage.
• Course of dealing.
• Course of performance.

Where applicable law does not permit the exclusion of certain warranties, such warranties shall be limited to the minimum extent permitted by law.

16.7 No Oral Warranties

No employee, contractor, sales representative, distributor, referral partner, marketing material, Website Content, social media content, email, telephone conversation, AI-assisted communication, or other oral or informal communication shall create any warranty or modify these disclaimers unless expressly contained in a written agreement signed by an authorized representative of Baker Tubulars.

16.8 Customer Responsibility

Users acknowledge that they are responsible for:

• Independently evaluating Products.
• Confirming specifications.
• Verifying inventory.
• Reviewing written quotations.
• Determining suitability.
• Obtaining professional advice where appropriate.
• Ensuring compliance with applicable laws and project requirements.

Reliance upon Website information without independent verification is undertaken solely at the User’s own risk.

16.9 Exclusive Written Agreements

Any warranties applicable to Products purchased from Baker Tubulars shall be limited to those expressly stated in a separate written sales agreement, purchase agreement, manufacturer warranty, or other written document executed by an authorized representative of Baker Tubulars.

Except as expressly provided in such written documentation, no additional warranties are made.

17. Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS THE LIABILITY OF BAKER TUBULARS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

To the fullest extent permitted by applicable law, Baker Tubulars, its affiliates, owners, officers, directors, employees, contractors, agents, representatives, licensors, successors, assigns, and service providers shall not be liable for any damages arising out of or relating to your access to, use of, inability to use, or reliance upon the Website, its Content, Products, Services, or communications, except to the extent such limitation is prohibited by applicable law.

17.1 Excluded Damages

To the fullest extent permitted by applicable law, Baker Tubulars shall not be liable for any indirect, incidental, consequential, exemplary, punitive, special, enhanced, or similar damages, regardless of the legal theory asserted, including but not limited to:

• Loss of profits
• Loss of revenue
• Loss of anticipated savings
• Loss of business opportunities
• Loss of contracts
• Loss of customers
• Loss of goodwill
• Loss of reputation
• Business interruption
• Project delays
• Construction delays
• Operational downtime
• Increased operating costs
• Cost overruns
• Loss of use
• Loss of production
• Loss of productivity
• Loss of data
• Corrupted data
• Computer system failures
• Cybersecurity incidents caused by third parties
• Procurement of substitute goods or services
• Freight delays
• Delivery delays
• Financing costs
• Professional fees
• Legal expenses
• Regulatory penalties imposed upon the User
• Any other commercial or economic loss

This limitation applies even if Baker Tubulars has been advised of the possibility of such damages.

17.2 Website Use

Baker Tubulars shall not be liable for damages arising from or related to:

• Use of the Website.
• Inability to access the Website.
• Temporary Website outages.
• Maintenance interruptions.
• Software errors.
• AI-assisted Content.
• Technical inaccuracies.
• Typographical errors.
• Product description errors.
• Pricing errors.
• Inventory inaccuracies.
• Broken links.
• Third-party content.
• Downloads from the Website.
• Reliance on Website information.
• Website performance.

17.3 Business Decisions

Users acknowledge that the Website is intended to provide general information only.

Baker Tubulars shall not be liable for any purchasing, engineering, financial, legal, operational, construction, investment, regulatory, or other business decisions made by Users based upon information obtained from the Website.

17.4 Third Parties

Baker Tubulars shall not be responsible for acts or omissions of:

• Referral partners.
• Freight carriers.
• Manufacturers.
• Inspection companies.
• Software providers.
• Cloud providers.
• Payment providers.
• Internet service providers.
• Communication providers.
• Government agencies.
• Other third parties beyond Baker Tubulars’ reasonable control.

17.5 Security Incidents

Although Baker Tubulars implements commercially reasonable administrative, technical, and organizational safeguards, no internet-based system can be guaranteed completely secure.

Accordingly, Baker Tubulars shall not be liable for damages resulting from:

• Unauthorized access.
• Cyberattacks.
• Data interception.
• Malware introduced by third parties.
• Service interruptions.
• Internet failures.
• Telecommunications failures.
• Force majeure events.
• Other security incidents beyond Baker Tubulars’ reasonable control.

17.6 Maximum Liability

To the fullest extent permitted by applicable law, if Baker Tubulars is found liable for any claim arising from or relating to the Website or these Terms, Baker Tubulars’ aggregate liability shall not exceed the lesser of:

1. The total amount, if any, paid directly by you to Baker Tubulars for use of the Website during the twelve (12) months immediately preceding the event giving rise to the claim; or
2. The greater of (a) $100 or (b) the total amount paid by Customer to Baker Tubulars for the Products or Services giving rise to the claim during the twelve (12) months preceding the claim.

This limitation applies regardless of the number of claims or legal theories asserted.

17.7 Essential Basis of the Agreement

You acknowledge that the warranty disclaimers and liability limitations contained in these Terms are fundamental elements of the agreement between you and Baker Tubulars.

These limitations reflect a reasonable allocation of risk between the parties and form an essential basis upon which Baker Tubulars makes the Website available.

If any portion of this section is determined to be unenforceable under applicable law, the remaining portions shall remain enforceable to the fullest extent permitted by law.

17.8 Consumer Rights

Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.

Where applicable law prohibits certain limitations of liability, those limitations shall apply only to the minimum extent required by law.

18. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Baker Tubulars, together with its affiliates, owners, officers, directors, managers, employees, contractors, representatives, agents, successors, assigns, licensors, service providers, and business partners (collectively, the “Indemnified Parties”), from and against any and all claims, demands, actions, lawsuits, investigations, proceedings, liabilities, judgments, settlements, damages, losses, fines, penalties, costs, and expenses, including reasonable attorneys’ fees, expert witness fees, court costs, arbitration costs, and other litigation expenses, arising out of or relating to:

• Your use of the Website.
• Your violation of these Terms.
• Your violation of applicable laws or regulations.
• Information you submit to Baker Tubulars.
• Files or documents you upload.
• Your infringement or alleged infringement of another person’s intellectual property rights.
• Your misuse of the Website or its Content.
• Your negligent or wrongful conduct.
• Your unauthorized access to the Website.
• Your use of Products purchased from Baker Tubulars.
• Any dispute between you and a third party arising from your use of the Website or Products.

18.1 Customer Submissions

You agree to indemnify the Indemnified Parties against claims arising from materials you submit to Baker Tubulars, including but not limited to:

• Drawings
• Engineering specifications
• Purchase requirements
• Product specifications
• Photographs
• Inspection reports
• Spreadsheets
• Purchase orders
• Project documentation
• Other uploaded files

This includes claims alleging that such materials:

• Infringe copyrights.
• Infringe trademarks.
• Misappropriate trade secrets.
• Violate patents.
• Breach confidentiality obligations.
• Violate contractual obligations.
• Contain unlawful or defamatory material.

18.2 Product Use

Baker Tubulars supplies industrial products that may be incorporated into a wide variety of commercial, industrial, agricultural, energy, construction, infrastructure, manufacturing, and other applications.

Except to the extent caused by Baker Tubulars’ own gross negligence or willful misconduct, you agree to indemnify the Indemnified Parties from claims arising from:

• Product installation.
• Product modification.
• Product fabrication.
• Product misuse.
• Product maintenance.
• Product transportation after delivery.
• Product storage.
• Product resale.
• Product integration into larger systems.
• Failure to follow applicable engineering, safety, or regulatory requirements.
• Failure to independently verify product suitability.

18.3 Third-Party Claims

If any third party asserts a claim against Baker Tubulars arising from your actions, omissions, or use of the Website, you agree to reimburse Baker Tubulars for all reasonable expenses incurred in responding to or defending against such claim, including attorneys’ fees and related litigation expenses, to the fullest extent permitted by applicable law.

18.4 Cooperation

If Baker Tubulars seeks indemnification under this section, you agree to cooperate in the defense of any covered claim, including providing information, documents, testimony, or other reasonable assistance requested by Baker Tubulars.

Baker Tubulars reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If Baker Tubulars elects to do so, you agree to cooperate fully in that defense.

18.5 Survival

Your obligations under this section survive:

• Termination of these Terms.
• Completion of any transaction.
• Closure of your inquiry.
• Removal of Website Content.
• Your discontinuation of Website use.
• Termination of your relationship with Baker Tubulars.

The obligations contained in this section remain enforceable to the fullest extent permitted by applicable law.

18.6 Scope

Nothing in this section requires you to indemnify Baker Tubulars for claims finally determined by a court of competent jurisdiction or arbitrator to have resulted solely from Baker Tubulars’ own gross negligence, willful misconduct, or other conduct for which indemnification is prohibited under applicable law.

19. Force Majeure

Baker Tubulars shall not be liable for any failure, delay, interruption, suspension, reduction, or inability to perform any obligation arising under these Terms, respond to inquiries, provide quotations, source Products, fulfill orders, coordinate transportation, or otherwise conduct business when such failure or delay results from circumstances beyond Baker Tubulars’ reasonable control (each, a “Force Majeure Event”).

Force Majeure Events include, without limitation:

• Natural disasters, including hurricanes, tornadoes, floods, earthquakes, wildfires, snowstorms, and other severe weather events.
• Acts of God.
• Pandemics, epidemics, public health emergencies, quarantines, or similar events.
• War, armed conflict, invasion, military action, civil unrest, terrorism, sabotage, or threats thereof.
• Labor shortages, strikes, lockouts, or other labor disputes.
• Transportation interruptions.
• Freight carrier delays.
• Rail congestion.
• Port congestion.
• Shipping delays.
• Supply chain disruptions.
• Shortages of raw materials, steel, pipe, or manufactured goods.
• Government actions.
• Regulatory changes.
• Embargoes.
• Tariffs.
• Import or export restrictions.
• Customs delays.
• Utility outages.
• Internet outages.
• Telecommunications failures.
• Cyberattacks.
• Ransomware incidents.
• Widespread software failures.
• Failures of cloud service providers.
• Equipment failures.
• Fires.
• Explosions.
• Accidents.
• Criminal acts.
• Acts or omissions of third-party suppliers, manufacturers, inspection providers, logistics providers, or freight carriers.
• Any other circumstance beyond Baker Tubulars’ reasonable control.

During a Force Majeure Event, Baker Tubulars may suspend, delay, modify, or cancel performance without liability.

Nothing in this section obligates Baker Tubulars to source substitute inventory, secure alternative transportation, or incur commercially unreasonable costs to overcome a Force Majeure Event.

Performance shall resume when commercially reasonable under the circumstances.

20. Security

Baker Tubulars takes the security of the Website and business information seriously and implements commercially reasonable administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of its systems and information.

These safeguards may include:

• Encryption where appropriate.
• Firewalls.
• Malware protection.
• Endpoint security.
• Multi-factor authentication.
• Security monitoring.
• Access controls.
• Logging.
• Employee training.
• Vendor risk management.
• Regular software updates.
• Backup procedures.
• Business continuity planning.

Despite these efforts, no website, cloud service, software platform, email system, internet connection, or electronic storage system can be guaranteed to be completely secure.

Accordingly, Baker Tubulars cannot guarantee that unauthorized third parties will never be able to defeat security measures or gain unauthorized access to information.

Users acknowledge that information transmitted over the Internet is transmitted at their own risk.

Users are responsible for maintaining appropriate cybersecurity measures on their own systems, including antivirus software, operating system updates, password security, and backup procedures.

If you become aware of a suspected security vulnerability involving the Website, you agree to notify Baker Tubulars promptly and refrain from publicly disclosing the issue until Baker Tubulars has had a reasonable opportunity to investigate and respond.

Nothing in this section authorizes security testing, penetration testing, vulnerability scanning, reverse engineering, or similar activities without Baker Tubulars’ prior written authorization.

21. Confidential Information

Unless expressly agreed otherwise in writing, information voluntarily submitted to Baker Tubulars through the Website shall not automatically be considered confidential or proprietary.

Customers are encouraged not to submit trade secrets or highly confidential information through public Website forms unless specifically requested by Baker Tubulars.

When Baker Tubulars receives information necessary to prepare quotations, locate inventory, coordinate logistics, or otherwise conduct legitimate business, Baker Tubulars will use commercially reasonable efforts to handle such information appropriately and limit internal access to those with a legitimate business need.

Nothing in these Terms creates a nondisclosure agreement (NDA) or confidentiality agreement.

If confidential treatment is required for a particular transaction, the parties should execute a separate written confidentiality or nondisclosure agreement before exchanging confidential information.

22. Export Controls, Sanctions, and Trade Compliance

Baker Tubulars complies with applicable United States export control laws, economic sanctions programs, customs regulations, and international trade laws.

Customers are solely responsible for ensuring that any purchase, shipment, export, re-export, transfer, or use of Products complies with all applicable laws and regulations.

Without limitation, Customers represent that they are not:

• Located in a comprehensively sanctioned jurisdiction.
• Listed on any applicable denied party or restricted party list.
• Acting on behalf of a prohibited person or organization.

Customers further agree not to use Products in violation of:

• United States export control laws.
• Applicable sanctions regulations.
• Anti-boycott laws.
• Customs laws.
• Import restrictions.
• Export licensing requirements.
• Other applicable trade regulations.

Baker Tubulars reserves the right to refuse any inquiry, quotation, shipment, referral, or transaction if Baker Tubulars reasonably believes completing the transaction could violate applicable law or expose Baker Tubulars to legal or regulatory risk.

23. Government Customers

Baker Tubulars welcomes inquiries from federal, state, provincial, tribal, municipal, and other governmental entities.

Nothing contained on the Website shall be interpreted as creating any contractual relationship with a governmental entity.

Any sale to a governmental customer shall be governed by the applicable purchase order, solicitation, contract, and mandatory governmental procurement requirements applicable to that transaction.

Where mandatory federal, state, provincial, or local procurement clauses are required by law to apply to a particular government contract, those clauses shall govern that transaction only to the extent required by applicable law.

These Terms shall continue to govern Website use unless expressly superseded by a written government contract executed by an authorized representative of Baker Tubulars.

24. Privacy Policy

Your use of the Website is also governed by the Baker Tubulars Privacy Policy, which is incorporated into these Terms by reference.

The Privacy Policy explains how Baker Tubulars collects, stores, processes, uses, shares, retains, and protects information submitted through the Website and other communications.

By using the Website, you acknowledge that you have read and understand the Privacy Policy.

If a conflict exists between these Terms and the Privacy Policy regarding Website usage, these Terms shall control. If a conflict exists regarding the handling of personal information, the Privacy Policy shall control to the extent required by applicable privacy law.

25. California Residents

If you are a California resident, you may have certain rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), to the extent those laws apply to Baker Tubulars.

Any applicable California privacy rights are described more fully in the Privacy Policy.

Baker Tubulars will not unlawfully discriminate against individuals for exercising applicable privacy rights.

California residents may submit applicable privacy requests using the contact information provided in the Privacy Policy.

Baker Tubulars also complies with California Civil Code Section 1798.83 (“Shine the Light”) to the extent applicable.

26. Accessibility

Baker Tubulars is committed to improving the accessibility and usability of its Website for all visitors.

We continually evaluate Website accessibility and strive to improve compatibility with commonly used browsers, mobile devices, and assistive technologies.

Because technology evolves continuously, some portions of the Website may not always function perfectly for every user or every assistive technology.

If you experience difficulty accessing Website Content or believe any portion of the Website presents an accessibility barrier, please contact Baker Tubulars.

We welcome feedback and will make commercially reasonable efforts to improve accessibility where practical.

27. Binding Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

To the fullest extent permitted by applicable law, you and Baker Tubulars agree that any dispute, claim, controversy, or cause of action arising out of or relating to:

• These Terms;
• The Website;
• Your use of the Website;
• Products;
• Services;
• Communications;
• Marketing;
• Privacy practices;
• Customer inquiries;
• Quote requests;
• Business relationships arising from Website use; or
• Any other interaction with Baker Tubulars,

shall be resolved exclusively through final and binding arbitration rather than in court, except as expressly provided in these Terms.

27.1 Good Faith Resolution

Before initiating arbitration, either party agrees to provide written notice describing the dispute and allow the other party at least thirty (30) days to attempt to resolve the matter informally.

The parties agree to negotiate in good faith during this period.

27.2 Arbitration Rules

If the dispute cannot be resolved informally, it shall be resolved through confidential binding arbitration administered by a nationally recognized arbitration provider mutually agreed upon by the parties. If the parties cannot agree upon an arbitration provider, either party may petition a court of competent jurisdiction solely for the purpose of appointing an arbitrator.

The arbitration shall be conducted by a single neutral arbitrator experienced in commercial disputes.

27.3 Location

Unless otherwise required by applicable law or mutually agreed by the parties, arbitration shall take place in Jefferson County, Colorado.

The arbitrator may permit remote participation by telephone or videoconference where appropriate.

27.4 Applicable Law

The arbitrator shall apply:

• The Federal Arbitration Act (FAA), where applicable;
• The laws of the State of Colorado, without regard to conflict of law principles; and
• Applicable federal law.

27.5 Authority of Arbitrator

The arbitrator shall have authority to:

• Award monetary damages permitted by law;
• Award declaratory or injunctive relief where authorized;
• Determine the enforceability of this arbitration provision (except where prohibited by applicable law); and
• Award costs and attorneys’ fees where authorized by law or these Terms.

The arbitrator may not award relief on behalf of persons who are not parties to the arbitration.

28. Class Action Waiver

To the fullest extent permitted by applicable law:

You and Baker Tubulars each agree that any claim shall be brought solely in an individual capacity.

Neither party shall participate as:

• A class representative;
• A class member;
• A private attorney general;
• A representative plaintiff; or
• A participant in any class, collective, consolidated, coordinated, or representative action.

The arbitrator shall have no authority to consolidate claims of multiple individuals unless all parties expressly consent in writing.

If this Class Action Waiver is determined unenforceable with respect to a particular claim, only that claim shall proceed in court, while all remaining claims shall remain subject to arbitration to the fullest extent permitted by law.

29. Small Claims Exception

Notwithstanding the arbitration provisions above, either party may pursue an individual claim in a court of competent small claims jurisdiction if:

• The claim qualifies for small claims court under applicable law; and
• The matter remains solely an individual action.

If the matter is transferred, appealed, or otherwise removed from small claims court, it shall thereafter be subject to the arbitration provisions contained in these Terms unless prohibited by applicable law.

30. Injunctive Relief

Nothing in these Terms prevents either party from seeking temporary, preliminary, or permanent injunctive or equitable relief from a court of competent jurisdiction when reasonably necessary to:

• Protect intellectual property rights;
• Protect confidential information;
• Prevent unauthorized access to computer systems;
• Prevent misuse of trademarks or copyrighted materials;
• Prevent irreparable harm that cannot adequately be remedied through monetary damages.

Seeking such relief shall not constitute a waiver of the obligation to arbitrate any remaining claims.

31. Attorneys’ Fees and Costs

Unless otherwise prohibited by applicable law or ordered by the arbitrator, each party shall bear its own attorneys’ fees, expert witness fees, arbitration costs, and litigation expenses.

However, the arbitrator may award reasonable attorneys’ fees and costs where authorized by:

• Applicable law;
• These Terms; or
• A written agreement between the parties.

32. Governing Law

These Terms and any dispute arising out of or relating to the Website or the relationship between the parties shall be governed by and construed in accordance with:

• The laws of the State of Colorado; and
• Applicable federal law,

without regard to conflict of law principles.

Nothing in these Terms limits the application of mandatory consumer protection laws or other laws that cannot legally be waived.

33. Assignment

Baker Tubulars may assign, transfer, delegate, or otherwise convey its rights and obligations under these Terms, in whole or in part, without notice, including in connection with:

• A merger;
• Acquisition;
• Corporate restructuring;
• Sale of assets;
• Change of ownership; or
• Other business transaction.

Users may not assign or transfer any rights or obligations under these Terms without the prior written consent of Baker Tubulars.

Any attempted assignment in violation of this section shall be void to the fullest extent permitted by law.

34. No Waiver

The failure of Baker Tubulars to enforce any provision of these Terms shall not constitute a waiver of:

• That provision;
• Any other provision; or
• The right to enforce the provision in the future.

Any waiver must be in writing and signed by an authorized representative of Baker Tubulars.

35. Severability

If any provision of these Terms is determined by a court or arbitrator to be invalid, illegal, unenforceable, or void, that provision shall be modified or enforced to the minimum extent necessary to make it enforceable while preserving the original intent whenever possible.

If modification is not possible, the unenforceable provision shall be severed, and the remaining provisions shall remain in full force and effect.

36. Entire Agreement

These Terms, together with the Privacy Policy and any documents expressly incorporated by reference, constitute the complete and exclusive agreement between you and Baker Tubulars regarding your use of the Website.

They supersede all prior or contemporaneous understandings, discussions, communications, negotiations, or representations relating to Website use.

Nothing in these Terms modifies any separate written agreement signed by an authorized representative of Baker Tubulars concerning the purchase of Products or Services.

37. Survival

Any provision of these Terms that by its nature should survive the termination, expiration, or cessation of your use of the Website shall survive, including, without limitation:

• Definitions
• Intellectual Property Rights
• Customer Relationship Management, Data Submission, and Business Records
• Artificial Intelligence Use
• Search Engines, Artificial Intelligence Crawlers, and Automated Access
• No Professional Advice
• Third-Party Websites, Services, and External Resources
• Disclaimer of Warranties
• Limitation of Liability
• Indemnification
• Force Majeure
• Confidential Information
• Export Controls, Sanctions, and Trade Compliance
• Government Customers
• Privacy Policy
• Binding Arbitration Agreement
• Class Action Waiver
• Small Claims Exception
• Injunctive Relief
• Attorneys’ Fees and Costs
• Governing Law
• Assignment
• No Waiver
• Severability
• Entire Agreement
• Any other provision that is intended to survive by its nature or express terms.

The termination of these Terms or your use of the Website shall not affect any rights, obligations, liabilities, or remedies that accrued prior to such termination.

38. Contact Information

Questions regarding these Terms or the Website may be directed to:

Baker Tubulars

1090 S. Wadsworth Blvd., Suite C #5022
Lakewood, Colorado 80226
United States

Website: https://www.bakertubulars.com

General Contact Form: https://www.bakertubulars.com/contact/

General Email: sales@bakertubulars.com

Legal Notices: csolita@bakertubulars.com (or another designated legal email address if changed in the future).

Baker Tubulars may update its contact information without requiring amendment of these Terms.

39. Effective Date

Effective Date: July 8, 2026

Last Updated: July 8, 2026

These Terms remain effective until modified or replaced by Baker Tubulars.

By continuing to access or use the Website after revisions become effective, you agree to the revised Terms.